Service Quality Gaps in Delhi Hospitals

QUESTIONNAIRE FOR PATIENTS/ATTENDANTS Name: ____________________________________ Hospital: __________________________________ Contact No.: _______________________________ Email id: __________________________________ sexual activity:MaleFemale Age: Below 20 20-30 30-40 Above 40 commerce: Students Service Self Employed Professional Housewife Others (specify) Income (per annum): Below 1 hundred thousand 1-3 lakh 3-5 lakh Above 5 lakh Q1.What is the criterion for selecting a infirmary for your treatment? Reputation/brand name Infrastructure /facilities specialist Doctors Accreditation to international quality organization Convenient locations Reasonable cost of treatment Cashless mediclaim facilitiesOthers specify Q2.Which hospital do you normally go to when you need to be hospitalized?

____________________________________________________________ _ Q3. direct the following facilities of your chosen hospital on a master of 1-5 (1 be the lowest satisfaction level and 5 being the highest satisfaction level): Building Infrastructure & facilities o Waiting area o Rooms o Testing equipments and machines o Laboratory Specialist Resident doctor Nurses & other staff Handling of emergency office staff operative care Charges Cashless insurance facility Prompt ambulance services Smooth admission process kick process Confidence/ Trust for good treatment Q4. Do you find doctors internal and experienced? Yes... If you want to get a full essay, lay out it on our website: Ordercustompaper.com

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