Overall Summary on Existing Customer Service at Morrisons plc :: Business Management Studies

Overall Summary on Existing Customer Service at Morrisons plcAfter analysing the results I engage obtained from the questionnaire, I adjudge concluded that the majority of the public that shopped atMorrisons tangle that the customer assistance overall is very life-threatening.Morrisons customers feel that the customer assistance is generally goodbecause they atomic number 18 offered a lot of assistance from round and excessively argiven advice if requested by the customer.There are lots of facilities designed to make a visit to Morrisons as comfortable and comfortable as possible for the general public. This isone of the causes for the customer service being rated as very good bythe present customers I have surveyed.Morrisons have extended opening hours, including Sunday trading. Thisis so that customers have more flexibility on the time they prefer toshop. This is good for the customers who exploit or study because theytend to be thaw in the flush to shop.The parking fac ilities for the customers at the Mayo Avenue Morrisonsstore, has an extensive free car parking area. This includes spacesfor parents with children and also drivers who have disabilities.At Morrisons in that location are Cash-Point machines for close to major banks. Thisincludes HSBC bank and Lloyds TSB. This is so that customers canwithdraw money at the store and do not need to drop dead to the bank sothat they can withdraw money from their bank account.There are recycle facilities including glass, can, bottle, paper andtextile banks. This encourages customers to recycle. Also customers donot have to travel to other banks in Bradford to recycle.Morrisons have their own petrol station where petrol, diesel, free ofcharge tyre bosoms are available and also confectionary and newspapersare on sale inside the petrol pump store. The tyre pumps enablecustomers to run down the pressure of their vehicle tyres and can alsopump the tyres if necessary. The Morrisons petrol pump is open lon ghours so that customers can utilise the pump during the outcome theyshop at Morrisons in the late evening.At Morrisons, there are customer cafes offering snacks and hot mealsfreshly prepared in-store throughout the day. This is good for thecustomers with a busy schedule and also those who do not handle to cook.For the parents and the babies there are baby-changing rooms withfacilities. There are nappy dispensers and also a machine where youcan purchase nappies from the vending machine. For all customers thereare toilet facilities where there are soap dispensers. For the special call for customers there are disabled toilets that are specially designedfor the customers with disabilities.